Store Policies and Frequently Asked Questions
When will I receive delivery of products?
Due to the many suppliers we represent delivery times will vary. Most products will arrive at your requested delivery address within 14 business days. Personalized items may take longer. If the item is not clearly marked email us.
How much is the shipping cost?
We charge a flat rate ground service shipping fee to any continental USA address. Purchases of $200.00 or more will receive free standard ground shipping within the Continental USA. The ground service varies due to the many vendors fulfillment centers items are shipped from. UPS ground service, FedEx and/or Priority mail services are used. Shipping to non-continental USA addresses may be available please e-mail us for a shipping price quote on the items you are interested in purchasing.
How do I get a rush order?
Email Us! Rush shipping service may be available for the invitations or products you are interested in purchasing at additional cost.
Can I cancel my order?
Please note that we do our best to start the ordering process as quickly as we can. Most products we carry are ordered just for you and shipped directly from our vendor’s fulfillment centers to you SO it is hard for us to cancel an order that has been placed. Processing of orders occur 24/7.
Customers who cancel their orders will be charged a $20.00 processing fee plus if the items have already shipped and you refuse the shipment you will be charged a 30% restocking charge too as most fulfillment centers charge a fee to return an item to stock.
What about returns?
If after you have received your order you are not happy with your purchase, you must email us at email@example.com for your return authorization number and information. All returns are required to be approved. All returns must be completed within 7 days of receipt of your original order. If an order is returned without authorization, it will be refused and returned back to you. We provide 70% refund (less shipping) within 7 days of order receipt as verified by the delivery confirmation scan and verification that the item has not been worn. A 30% restocking charge does apply to eligible returns.
***Example you purchase an item costing $10.00 plus $9.75 for shipping. You receive item and are not happy. You email us and receive the authorization number to return. We give you the number and you then package the item up, address it to the return address given, apply the postage necessary and write the authorization number on the outside of the box. We receive the unworn item back and inspect it for return eligibility. It meets eligibility requirements. We then refund you $7.00 ($10.00 less 30% restocking fee of $3.00) ****
In order to qualify for a return or exchange, the following rules do apply:
No returns or exchanges can be accepted if the original tags are removed from the merchandise. Any merchandise received that shows obvious signs of tampering or removal of original tags will not be accepted and will be returned back to the customer at their expense. Personalized items, printed invitations/stationery etc. are not eligible for return/refund. Wedding Veils/ headpieces from certain vendors where noted or that have been special ordered for length, color, and/or requests for special accents such as pearls, rhinestones or metal combs etc. are non-refundable/non-returnable.
Email us at firstname.lastname@example.org to attain your return authorization number.
When mailing your package, please note that the authorization number given to you must appear on the outside of the package you are returning.
It is important to mail your return or exchange in protective packaging such as a box or bubble mailer to insure that the merchandise is not damaged during the shipping process. We will not be held responsible for lost or damaged merchandise.
We strongly recommend you use a delivery confirmation service with your return to guarantee that we have received the merchandise. We are not responsible for items you shipped to us and are not received.
Merchandise received that is damaged, scratched or shows visible wear will not be eligible for a return or exchange. Personalized items, printed invitations and other printed stationery products are non-refundable, non returnable.
If for any reason you are in need of additional information regarding our return policy, please e-mail us email@example.com or phone us 386-427-5047.
What if I receive a damaged product?
Should you receive a damaged item, please call (386) 427-5047 immediately. We will order a replacement product for you. Damaged products notices must be made within 3 days of receipt of your product.
How are orders for Printed Invitations Shipped?
We represent many invitation printers/companies. Each is unique in how they process the orders that are received and shipped directly to your door. Processing time does vary from 24 to 72 business hours and then items would ship directly to you. Shipping method is usually UPS ground service but can vary. Upon receipt of your order you will be advised as to when you can expect delivery of your products and what method is being used to ship.
How are my invitations printed?
Most printed invitations offered are printed using Thermography. (A resin powder is added to wet ink, which when heated, creates a raised surface.) Invitations printed with this process are elegant and less expensive than engraved invitations.
What if I have an error in the wording that was printed on my invitations?
If the error was on our end: We will correct the error, reprint the product and ship it to you as soon as possible.
If the error was on your end:
Email or call us. We can reprint the product for you at your request at a discounted price and ship to you in the method you have selected. Client incurs all costs including printing and shipping costs.